Call Centre Service or an Answering Service
Aug 2nd
Call centres have a lot of staff and usually do a lot of call answering for large companies. They do telephone answering for small businesses but it’s really not their main business.
This type of service is usually very impersonal and the person who takes the call will not be the same every time. They provide basic services and really can’t give the personal touch to all their clients. Call centres usually provide limited services.
Telephone answering services however are dedicated to taking calls for businesses that need either an overflow service where they have too many calls or are out some of the time from their office. Telephone answering services can offer a full reception service and transfer the call to the relevant department or person as well as managing diaries for their customers.
Telephone answering services are more service oriented and you should have your own team who will always answer your calls so they will know about your business and staff.
Here in Kendlebell Luton we not only answer business calls but manage diaries and provide reception services like call transferring, order taking, Fulfilment services as well as a business address.
What you need to know about mailing addresses for business.
Jul 28th
What you need to know about mailing addresses for business.
As director you can choose any address as the service address, including the registered office address of the company.
The address must be somewhere to which documents can be delivered and an acknowledgement or receipt provided if required. It cannot be a PO box or a DX number. (companies House 2009)
Actually having a serviced business address looks better on your literature and business cards.
A tip for obtaining an address from a supplier is to make sure they are registered with HMRC and the address is actually theirs to supply. Your phone number should reflect the area code as well. and the
For a mailing/service address in Luton and London please contact us.
A tesimonial i thought
Jul 21st
Hi Jet & Rita
Just a short note to tell you that I spoke with a client (Mike – called yesterday) who called via you guys and the client said how nice and efficient ‘my receptionist’ was.
In case I ever forget to say it- thank you.
New client yesterday
Jul 2nd
They were with another company and not comfortable with the service they receive. I asked what the problem was. The company use home workers and also a call centre overseas. Some of the callers were treated rudely and not very professional.
This company are also quite expensive so really will I get a better service for your company. Simple answer to that when you called in was the answer polite and professional. The answer was yes very professional. Also all my team are in house and they learn about the business they take calls for. My comment was well that’s what we do.
What Stops Businesses from Oursourcing?
Jun 25th
We are obviously in the outsourced telecom business (Virtual reception) and after having met a friend who is an IT specialist last night the question came up.
What stops businesses from outsourcing your business functions? It all came down to the same old saying. We have had these services in house and just don’t see the need to use an external agency. We just don’t think it would be secure enough.
In my business we have a balanced approach and use both in house and a lot of outsourced functions.
The outsourced functions really help with my time management as well as getting things done.
I think it’s the unknown that stops business from looking at these services. I just wonder who else thinks this.
Personally I feel that if someone is paying me it’s in my interest to do a great job and make sure we give an unrivalled service. This way we make it our business to keep our clients long term.