The main objective for a small business is to look as large as possible and of course much bigger than the business is actually. The right telephone answering, messaging and admin service can accomplish this for you. The idea is to find a telephone answering and messaging service that is personal to your business and that you know who is answering your telephone calls for your business. This makes the caller think that they have called the business it self. Call centres usually have the background noise of chatter and the tapping of keyboards and so your customers will not get that personal service.

At Kendlebell Luton we make sure that all your telephone calls are answered by the same PAs and that you know who they are. In fact they are almost like your employees. You call them if you need anything special done like promotions or just the fact that you will be on holiday or conference or even a meeting just the same as if they were in your office.

One of our clients secured a very large order by using our telephone answering and messaging service and just that one order has secured enough business for the next 12 months.

This is just one way that a small business can look larger than they are. Other ways to do this are to have a virtual admin to take care of the daily tasks.

Kendlebell Luton Offers telephone answering and messaging services as well as admin services. For more information please call 0800-0776131 or email me on

jet.shah@kendlebell.co.uk

 

 

How often have you listened to your answer phone messages and all you hear is the person putting the phone down without leaving a message, or if they do leave a message then the message is muffled or unclear or misses out key information such as their name and/or telephone number, so you can’t call them back anyway, you have to wait in the hopes they may try you again because they have been as unsuccessful at contacting your competitor – how often does this happen though.

It’s difficult enough running a business but the partnership with the answer phone message as your receptionist sends out the wrong messages in this age of instant access and communication.

Voice mail announcements also need to be crystal clear and should outline the information you want your callers to leave, so when you call them back you have an inkling of what they want so you can have information to hand when you call them.

Existing clients may get fed up if they can’t get through and if you are unable to call them back within a reasonable time they will not be happy and you could lose them. In all business speed of communication is essential to clinch the deal or get the order, especially in the current economic climate.

Now if you used a telephone answering and messaging service like Kendlebell Luton then all your calls would get answered by a human and the caller will be happy and feel confident that they have left the message with someone reliable and that they will get a call back. The funny thing about humans compared to answer phones is that they can react to certain conditions and alert you if an important situation develops for you, we are reactive not passive.

Kendlebell Luton’s telephone answering and messaging services do just that for all the businesses they work with. Just imagine receiving an email on your mobile phone or even a text message that read like this. Please call Mr Joe Blogs he would like to place an order. Would that be good?

For more information please contact us on 0800-0776313 or email me on

jet.shah@kendlebell.co.uk

This is the case for all sizes of businesses across the world, the bonus that most large businesses have compared to SME businesses is that they have an element of financial cushioning because their businesses are so diverse and wide spread. The problem with large companies is the fact that they cannot react quickly to changing conditions. SMEs usually have this luxury and whilst watching every penny they have and so can change very quickly to changing conditions.

Having met a great variety of businesses at various events the common theme is business people want to maintain their public profile but cut costs and at the same time and the best way to do it is by using virtual telephone answering and messaging services like Kendlebell Luton. In the current climate we have adapted our business to work even more efficiently for our clients. We are offering virtual administrative services to clients as and when they need them.

The work is done from our office and fed back to the client promptly, clients pay for these virtual services as and when they use them, so no longer do they need hoards of staff, they keep the key staff and outsource the work that can be done by a general administrator.

If you would like us to look at your business process and see how virtual telephone answering, messaging and admin services from Kendlebell Luton can help then please give us a call on 0800 077 6131 or email me on

jet.shah@kendlebell.co.uk

 

 

 

The Directors had never thought about using a virtual telephone answering and admin service as a cost effective resource for their business Since we have been handling their calls they have managed to get more productivity and even secured extra business while they have been using our telephone answering service.

Before we had even completed the two weeks they were asking us about costs for the service. We gave them a monthly price which best suited their requirements. I think they were very surprised at how little we charge. Now they have asked if we could do the telephone surveys for them. We were already taking some of that information already when we answer the calls so it just made sense for us to complete that part of the sales process.

If you would like to take a trial period with us then please call us on 0800-0776131 or email me on

jet.shah@kendlebell.co.uk