A comment from one of our clients after a month with us.

Thank you Kendlebell Luton, I thought I should write to you about this curse that had struck my business and the cure for it.

Now I reflect back and realise that by definition, automation is de-personalising, this is fine for all those impersonal activities that need doing-assembling machines, adding up numbers, keeping records. But answering the phone does that need de-personalising?

I was worried sick as to why my business was not growing, I thought I had planned everything to meticulous details but something was wrong. It was by chance when chatting with a customer that I got an inkling of my problem. He commented on my impersonal phone answering system I advised him that it was “state of the art” and had come highly recommended by the company I bought my system from!! He said it maybe state of the art but it was not human and it shared no empathy with the callers. Why should that matter, I asked him?

He replied that speaking to a human is not only preferable but it is also reassuring as they are flexible and will listen and use initiative to try and resolve problems or issues. I thought I’d be smarter still and decided to conduct a survey with my clients and do you know what they told me, they preferred a receptionist to an automated answer phone.

Can you imagine the companies that have automated messages that say “hello your call is important to us” (not so important that we’ll answer the phone personally of course!! Just imagine if the call is new business do you really think that they will bother to leave a message?

Well I know the cure and that’s Kendlebell Luton my virtual receptionists and thanks to them I now understand what an automated message does to your business.  The virtual telephone answering service that takes my call has been invaluable already with the new business and my existing customers are far happier and yes they now buy more from me.

To find out more about how Kendlebell Luton has helped this and other businesses please call Jet or Rita on 0800 077 6131.

Well good for you, you deserve a well earned break away from the business and the rat race.

What about your business though does that go on holiday also, do you leave the voicemail in charge to advise your clients and possibly new clients that you are away. What if you had a real human person answering your calls for you from 8.30am to 6pm, Monday to Friday just while you were away? What would it cost? But more importantly what could you earn if your office was open with someone taking the orders, queries etc while you are away?

Well we offer a short term service which is perfect for when you are away and the cost is just for £15.00 per day - it’s a no brainer. Your business and clients are looked after so you can really relax on your holiday.

 To find out what we can do for you then please give Rita or Jet a call at Kendlebell Luton on 0800 077 6131 or visit our website on www.kbluton.co.uk

Virtual phone answering services have been going strong for many years and they have now evolved into something powerful, a service that millions of businesses depend on everyday all over the world. The phone answering service can be from a virtual receptionist to order taking or diary management and appointment making.

No matter what the phone system a business owner chooses when it is diverted to their answering service and this service must be able to meet the high standards required by the customer. This means every person who answers your call should be courteous, knowledgeable and consistent. A virtual telephone answering service serves a very important role for businesses in today’s business environment.

A great example would be a Beauty Salon where the therapists only earns when they are providing treatment, not when they take the bookings. We take all the calls for several salons and book customers in the salon’s own on line diary and the therapists just keep an eye on it for the next appointment. This way they are not wasting time calling back the voicemails left on the phone which could take up several hours of the day and could be a wasted call back as the caller may have got fed up of waiting and gone to a competitor.

One of the objections we hear a lot are “Oh my customers only want to speak to me” in my mind I’m thinking so you aren’t serious about your business you don’t want your business to grow and provide you a good income, but I’ll bet you’ll be the first to moan that business is slow or down. What if you are in a treatment with a client (earning money) what happens to the callers then, it’s Ok to let them leave a message on your voicemail and then for you to spend time calling them back rather than earning money providing treatments.

Working smart is vital to our survival in these hard times and if I as a therapist am working for 8 hours a day and my average hourly income is £30 per hour in a day I would rather be earning £240 per day instead of wasting £30 per hour booking appointments, I can still talk to my clients when they come for treatments and surely that is far more personal. The crude table below gives an idea of what you can earn:

To find out what we can do for you then please give Rita or Jet a call at Kendlebell Luton on 0800 077 6131 or visit our website on www.kbluton.co.uk

This is a comment I’ve been hearing a lot recently from new clients that have signed for our service. This is what they are commenting on:

Basic cost for member 1 full time member of staff excluding holiday and sickness cost. Additional costs to take into account are workspace and equipment. What happens if they call in sick or are on holiday, you are left without cover.

£5.75 per hour x 8 hours x 5 days x 52 weeks = £11600 per annum

Basic costs of taking the Kendlebell Luton service

Average cost of Kendlebell service available to you Monday to Friday 8.30am to 6pm, with free personalised voicemail after hours.  The costs below are for our PA100 message package for which we would take 100 messages a month for you, for many companies this means they do not answer their phones at all. No issues about managing staff, or providing us with workspace or equipment.

PA 100 message package £135 per month x 12 = £1620 + VAT = £1863 per annum

Can you see why they are saying it’s a no brainer!!

So if you think you want to grow your business and would like the team from Kendlebell Luton behind you to help you grow your business, then please give Jet or Rita a call on 0800 077 6131. Our friendly but quality telephone answering service will answer calls in your company name and take details from your callers and relay them to you, so then the choice is your when you call them back, but your callers will have been reassured that their message has been received and will be responded to at the earliest opportunity. 

We offer a FREE one week trial of our service, please call Rita or Jet on 0800 077 6131.

I recently called a company for a service that I needed, when I got through to them the owner said that he was walking his dog and did not have anything to write on to take my details, so could I call him back. I was a bit miffed by this, I understand people should take time out but I strongly feel that if you set up a business and you advertise your services then have the courtesy to be able to take the call professionally, not expect the caller to call you back because you’re not organised.

Businesses like this could do with our friendly but professional telephone answering service, because while they are walking their dogs they can switch to us at Kendlebell Luton and we would take the call, answer it in their company name and forward the message with all the callers’ details for them to call back when convenient. This way they are open when they are busy and they capture business they may have otherwise lost to a competitor.  Our service starts from £35 per month and provides users with a safety net, so they can switch to us when they are unable to take calls, e.g. when they are walking their dog and then when they are able to take calls they switch it back to themselves.

Needless to say I did not call that company back,  I did what most other callers would do is call the next company  (his competitor )on my list who also provide the service and was able to respond to me immediately. I wonder how many companies lose business this way and then complain that business is down.

If you would like to trial our service or to discuss your requirements, please call Jet or Rita on 0800 077 6131 at Kendlebell Luton, though we are based in Luton are service is available all around the UK and the world.