He went on to say that if he had realised how little it costs he would have taken the service a lot earlier as not having the service has cost him with loss of sales because he could not take the calls and this was from his established customers. He realised that just one sale would have easily paid for our virtual telephone service for at least a year.

Two weeks on he advised us that his sales have gone up and he is getting business from new and existing customers. Our telephone answering and messaging service allows him to leave the office with confidence which has meant he can now concentrate on delivering a better service for his customers and he has also gained a sales department. A double whammy as he says all for the price of a cup of coffee a day!

For more information about Kendlebell Luton and virtual telephone answering services with the personal touch please call Jet on 0800 0776131.

We know the call is for your company because it is recognised by our telephone system. We give you a phone number that has your company details on it to divert your phones to.

You don’t need to change your numbers for your business or even tell us you have diverted as we will know when the call comes in. The only thing we really need to know is if you are on holiday or taking the day off so we can let your clients who call in when to expect a call back.

We give you the diversion instructions and we will even talk you through the process. You can then switch us on and off when you need to but the best thing is when your are busy on a call then the next call will automatically come to us and your line will not be busy or go to an answerphone. This feature has surprised a lot of our clients.

When the call comes in to us a trained personal assistant who knows about your company will answer the call and know what to do when the call is answered. Your virtual assistant will even book the appointment, look after your diary or take the order if you require it, all this great service from just £35.00 per month, compare that to employing someone to do that for you, or even the cost of a missed sale or opportunity - as our clients say “it’s a no brainer!”

For more information please call me 0800 0776131

And no doubt there are siren noises from a host of telecom suppliers, offering attractive packages to help you ‘professionalise the customer interface’ or some such jargon, but think twice before you sign up. What is the one thing that you as a small business can beat every big corporate at, every day of the week? Responsive customer service, or to put it another way: answering the phone not with a machine but with a human.

By all means automate your customer relationship manager it’s vital to the sales process, but don’t go de-personalising the most critical area of that customer relationship, the one where your customers or new inquiries want to speak to somebody.

For more information please call Jet or Rita on 0800 0776131.