Too Many Calls and i Cant Work.

calender - Sep 29th 2009

Without full time office staff at the end of the phone answering all incoming calls is difficult or impossible. The constant ring of the phone is distracting BUT missing calls can be costly and will lead to missed opportunities or disgruntled customers. Kendlebell Luton’s personalised service is aimed at providing your callers with a friendly informative front to your business. We strive to understand as much about your business to ensure we can assist your callers as much as possible and provide you with a professional point of contact improving your image:

 

  • Personalised customer service
  • Happy customers
  • More leads and prospects
  • Service during working hours at a fraction of the cost of employing a full time member of staff
  • Credibility and professionalism

 

What our customers say “Kendlebell Luton’s service gives me peace of mind. My customers and potential customers have a friendly point of contact without me being tied to the phone. It means that I can be more productive”

 

For a no obligation free trial of our service please call Rita or Jet on 0800 077 6131 or visit our website www.kbluton.co.uk

What if my staff go off sick?

calender - Sep 28th 2009

Companies should prepare for their workforce to be absent if as predicted a second wave of swine flu hits the UK. Although the Government is predicting a pandemic-related staff absence rate of 12% even if your staff remain healthy their children or partners may succumb and the risk of them spreading the infection becomes higher. School closures will also have a significant impact.
With the additional impact of the credit crunch no business wants staff away from work, so our top tips are:

 

Implement a business continuity plan in place to ensure your business continues to operate effectively.
 

Have Kendlebell Luton take your phone calls while you are short staffed so you can redeploy your staff to cover other tasks.
 

Have a specific Swine Flu policy to cover all staff
 

Communicate tips for good hygiene and put notices up reminding people to wash their hands.
For more information please call 0800 0776131.
 
 

 

 

Some good reasons to use Kendlebell Luton’s diary management service

calender - Sep 22nd 2009

1. No more lost business

80% of callers hang up on an answer machine. An engaged tone puts off first time callers, and they don’t call back, they call someone else…. Kendlebell Luton will capture all your calls professionally and personally and allow your business to grow.

2. Ensure your diary is full

Because we are dealing with real time live diary system that you can access at the same time, we can fill the gaps with last minute bookings. While you are dealing with a client we can manage waiting lists and take bookings for later the same day ensuring you can see more clients.

3. Enhance your image

First Impressions are the most important and the longest lasting; with Kendlebell Luton answering all your incoming calls quickly and professionally in your Company name, you will ensure that you create the right impression every time.

4. Improve Customer Satisfaction

Client calls your phone number

Client speaks to our experienced helpful receptionist

Appointment is booked into online diary

5. Improve Efficiency

Your time is valuable; spend more of it with your clients and less on administration and returning calls. When you don’t have to worry about answering the phone you can concentrate on other matters. With all messages delivered promptly by email and or text you can prioritise your time.

6. Personal Service

At Kendlebell Luton, we pride ourselves on the Personal Touch and we can tailor our services to suit your business.

7. Flexible

You have total control Kendlebell Luton can work as your full time receptionist. We can be on standby all of the time ready to assist your existing reception staff. Or you can turn us on and off as you need us.

8. Cost Effective

How much is a new client worth to you? You can receive the services of a professional receptionist for a fraction of the cost giving you the peace of mind that you won’t be missing any more new clients.

The proof of any pudding is in the eating so why not register for a free no obligation trial of our service during a normal working week, this will give you an idea of how we can work together.

 

Interested? why not email Jet on jet.shah@kendlebell.co.uk or call for a chat on 0800 077 6131.

Some good reasons to use Kendlebell Luton’s telephone answering services

calender - Sep 21st 2009

No more lost business
80% of callers hang up on an answer machine. An engaged tone puts off first time callers, and they don’t call back, they call someone else…. Kendlebell Luton will capture all your calls professionally and personally and allow your business to grow. 

Enhance your image
First impressions are the most important and the longest lasting; with Kendlebell Luton answering all your incoming calls quickly and professionally in your Company name, you will ensure that you create the right impression every time. 

Improve Customer Satisfaction
Callers who have trouble getting through can get frustrated and lose faith in you. With Kendlebell Luton, all callers will speak to a friendly, experienced receptionist who will be as helpful as possible, eliminating any frustration.Improve Efficiency
Your time is valuable; when you don’t have to worry about answering the phone you can concentrate on other matters. With Kendlebell Luton all messages are delivered promptly by email and/or text so you can prioritise your time.

Personal Service
At Kendlebell Luton we pride ourselves on the Personal Touch and we can tailor our services to suit your business.

Flexible
You have total control. Kendlebell Luton can work as your full time receptionist. We can be on standby all of the time ready to assist your existing reception staff. Or you can turn us on and off as you need us.

Cost Effective
How much is a new client worth to you? You can receive the services of a professional receptionist for a fraction of the cost giving you the peace of mind that you won’t be missing any more new clients.

 

 

 

 

The proof of any pudding is in the eating so why not register for a free no obligation trial of our service during a normal working week, this will give you an idea of how we can work together.

 

Interested? why not email Jet on jet.shah@kendlebell.co.uk or call for a chat on 0800 077 6131.

First impressions count

calender - Sep 16th 2009

No matter what your position in the company, you know that customer service and first impressions matter. That means telephones – your first impression to your customers.You know that if your customers get a poor service; answer phone; engaged lines; or worst of all no reply at all; they will go elsewhere.

Answering the telephone is our business here at Kendlebell Luton. We exist to give you, our customer, what you want –“peace of mind.” We make your world just that bit easier.

At Kendlebell Luton we’re experts in our field. We exist to assist your business to grow and provide excellent first impressions to your customers. We’ll handle a range of situations - working in partnership with you. All this with a smile in the voice!

At Kendlebell Luton we’re passionate about what we do – so you can get on with what you are passionate about…..

Peace of mind - priceless

Imagine a receptionist who does not take holidays and is never sick! You’ve just found not one but a team at Kendlebell Luton!

 

 

 

The proof of any pudding is in the eating so why not register for a free no obligation trial of our service during a normal working week, this will give you an idea of how we can work together.

 

Interested? Then email Jet on jet.shah@kendlebell.co.uk or call for a chat on 0800 077 6131.

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