Landline number – great this shows solidity, you’ve had a check run on you by a company like BT and they have deemed you fit to have an account, so it inspires confidence to do business with you. But don’t let yourself down by using your personal home line as your business line which is then answered by your kids, as great as your kids maybe it’s not really what your customers want and it makes you look disorganised.

Mobile number – useful but does not inspire confidence, it brings to mind the term “fly by night” you maybe nothing of the sort but it puts doubt in people’s minds and so they are unlikely to call and if they do, will they take you seriously, they still shop around for the service.

Have you ever thought about this? Our customers have and they have found that by having a separate business line it gives them the option to divert to us when they are out at meetings, spending time with the family, getting on with work uninterrupted etc. It allows them to use our business support service to help them grow their businesses and provides them with freedom to know that they can move around and still have their calls answered. Many of our clients have started their businesses working on their own from home but together with our support and as they have won more business they have added staff and moved into offices, but have still continued to use our service because of the cost effectiveness and flexibility it provides. They say where can they get people to answer their calls when they want and from the cost of £35 per month – to them it’s a no brainer.

We offer a free no obligation trial of our service for one week. So what do you have to lose? For more information please call Jet on 0800 077 6131

I run a networking group in my area and have a lot of new businesses come along. They are so excited about their new venture, their baby and speak excitedly and with enthusiasm. Often their enthusiasm is catching and so people they have met may feel a link and confidence to refer their details to someone they feel needs their service.

So what happens then?

These people are still out networking trying to spread the word to get business in, so what happens? Often when the call comes in they are not there to answer the call and referred callers may try a couple of times but if they are unable to connect so they take their business elsewhere and the new set up business suffers set backs from lost business opportunities as well as a negative image for their business (often they are branded as unreliable). Unfortunately we never know when someone needs our service; if we did we could man our phones at precisely that moment ready with our order pads.

So what do smart businesses do?

They use business support services like those of Kendlebell Luton, who answer their calls in their company name and take a message which is then relayed within minutes to the client by SMS text or email and the client then decides when to return the call. But they are aware that a call has been received and the caller has been politely dealt with, thus enhancing their own image. At Kendlebell Luton we also learn about our clients and so are able to relay information back to callers if required. We are our clients support team and work with them to enhance their businesses. Our charges start from £35 per month and our clients are in control when they want to use our service, all they do is divert their normal phone number to us when they want to use the service, be it when they are out of the office, in a meeting or wanting to get on with some work uninterrupted. They divert for as long as they want, it could be 5 minutes, the whole, or the whole week, they chose and they are in control.  

We offer a free no obligation trial of our service for one week. So what do you have to lose? For more information please call Jet on 0800 077 6131.

For more information please contact me on 0844 6697710 or email me on jet.shah@kendlebell.co.uk

 It is a recorded fact that if you can answer the telephone well then your customers will stay with you. They would rather talk to a receptionist than talk to an answer phone as that makes you seem unapproachable. 50% will recommend your business to others knowing that the call will be answered. The biggest advantage is that you will be able to do more for your clients and get more business.

Keeping an existing customer is a lot cheaper that finding new customers so having Kendlebell Luton answer those calls that you can’t answer will make you look more efficient and still be able to look after your business and customers better.

How often have you called a business and had to leave a message? Did it fill you with confidence that they would call you back? And did you leave a message? Probably not and you did what most callers do – carried on phoning around till someone answered the call and made you feel more confident about their services or product and the chances are your gave your business to them, so why would buyers for service or product behave any differently?

At Kendlebell Luton we make sure that your calls are answered professionally and make sure the opportunity is not lost for your business.

Downsizing or a new start up business – change the way you work by reducing your overheads and increasing your efficiency and work rate by employing Kendlebell Luton’s personalised call answering services. You divert your existing telephone line to us when you want or we can provide you with a dedicated business line, we can then take the calls in your company name or put the call through to your own personally recorded voicemail

Without full time office staff at the end of the phone answering all incoming calls is difficult or impossible. The constant ring of the phone is distracting BUT missing calls can be costly and will lead to missed opportunities or disgruntled customers. Kendlebell Luton’s personalised service is aimed at providing your callers with a friendly informative front to your business. We strive to understand as much about your business to ensure we can assist your callers as much as possible and provide you with a professional point of contact improving your image.

• Personalised customer service
• Happy customers
• More leads and prospects
• Service during working hours at a fraction of the cost of employing a full time member of staff
• Credibility and professionalism

What our customers say “Kendlebell Luton’s service gives me peace of mind. My customers and potential customers have a friendly point of contact without me being tied to the phone. It means that I can be more productive”

For a no obligation free trial of our service please call Rita or Jet on 0800 077 6131 or visit our website www.kbluton.co.uk