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Why your Estate Agency Should Use Virtual Receptionists

Your success hinges on acquiring lots of knowledge about the local area and meticulously organising your valuations, viewings and marketing. Being out in the field means you can’t devote your time to answering phone calls. Imagine a potential client looks up your ad and decides to follow through with your thoughtfully designed call to action and dials in your number. Instead of you – or your representatives – picking up the phone, a monotonous boring robotic voice tells them you aren’t available.

The Difference Between Scripts and Conversations

Many customers have become aware that the person on the other line isn’t really ‘talking’ to them but reading off a script that has been memorised word for word or its in front of them on the screen. They usually follow the script and fill in a form when prompted but cannot use their discretion. That does not come across as professional and can quickly turn away a potential client from your product or service.

The Difference Between Call Centres and an Answering Service

Call centres generally provide your clients with basic information about the business and any subsequent inquiries are directed to your own receptionist who will have to handle the bulk of the clients. The nature of their job is to just take a message and forward it.Hence, they are not useful for complex tasks and beyond simple message taking. They simply do not work in the same framework that telephone answering services typically work in.

Getting the Most out of Your Telephone Service

The team you hired will only know the information you have supplied. They don’t have the ability to ‘get the gist’ of your business by simply signing up as your service providers. Among the jobs of a telephone answering service is to provide your potential customers with detailed information about your company’s products and services. If you hold back on information, the call answering service will not be able to capture the attention of your customers.

Top qualities of a telephone answering team

The job of a virtual receptionist can be taxing, namely because it can be very monotonous, almost like robots especially if the answering service uses a script. And somewhere along the lines, important details begin to blur and the person can no longer tell which parts are important and which are ‘noise’. This can become a problem when the receptionist faces the same questions time and time again, and when they are able to solve all these questions immediately, they adopt the same solution to different problems.