When I am out networking and chatting to business owners I get the odd question regarding phone numbers, namely where can I get a cheap geographic number so I can divert it to my mobile? What do you I am thinking when they ask this? I will leave you to guess! Honestly are you going to answer the call while you are on the move or in a meeting? Let’s be realistic here if I called a business to buy a service and get the answer “ can you call me back in 10 minutes I’m driving at the moment or can I call you back I am busy at the moment”. Do you think they get my business?
When you are ready to buy you want to get going, most decisions we make have festered in our minds for some time and so you want to connect with someone providing that service. The point of networking is that you meet people providing various services and sometimes someone says something and you have the lightbulb moment and you feel connected to that person hence the reason you try to contact them. Often that’s when it all goes wrong, they are not thinking customers and new business they are thinking cheap and cost and so do not put in place resources to project a good image for their business. So like me if you don’t connect even via an answering service you move on to the next business. We have so much choice at our finger tips these days and ready access to information, so I’ll keep going until some responds positively to me by at least answering my call. The company that does, understands the value of customer service as they’ve taken the care to portray their business professionally and have made me feel valued and I feel that they will do a great job for me.
Technology is great but there is still and will always be that comfortable feeling that you are talking to a human and not some automated answering software. I for one won’t even leave a message or go through the menus to buy a service or product that is of high value.
Do you buy your car or an expensive product without speaking to the showroom and booking a test drive? At the very least you will research and call the showroom and talk to the sales person or specialist first. What if the sales person was rude or they just didn’t answer the phone are you going to wait?
So how can telephone-answering.biz help when your phone rings? We actually answer your call in a friendly and professional manner and give the feeling to the caller the confidence that they are dealing with a great business and that we actually work in your business.
So will telephone answering help you get that all important client? The answer is definitely yes as we have helped hundreds of businesses grow. Most of these businesses are still with our service even though they have grown to national businesses.
Here’s what one of our client’s recently said about our service and their business
I would like to thank Rita, Jet and all the girls who provide an excellent service for our company. We have used your services for around five years now and I sometimes wonder how we ever managed before you came along. It takes a lot of pressure of myself and frees my time up to do lots of other things. When we get feedback from our clients nine times out of ten they always comment on how professional our receptionist is and I am convinced that the initial contact our customers have via you contributes to us securing their custom.
I have recommended your services to other businesses over the years and I will continue to do this in the future because I you have always delivered an outstanding level of service for us and have helped my business to grow.
Keep up the good work.
Nick, Nicky and team
The My Storage Company
Client since: December 2008