No matter what your position in the company, you know that customer service and first impressions matter. That means telephones – your first impression to your customers.You know that if your customers get a poor service; answer phone; engaged lines; or worst of all no reply at all; they will go elsewhere.

Answering the telephone is our business here at Kendlebell Luton. We exist to give you, our customer, what you want –“peace of mind.” We make your world just that bit easier.

At Kendlebell Luton we’re experts in our field. We exist to assist your business to grow and provide excellent first impressions to your customers. We’ll handle a range of situations - working in partnership with you. All this with a smile in the voice!

At Kendlebell Luton we’re passionate about what we do – so you can get on with what you are passionate about…..

Peace of mind - priceless

Imagine a receptionist who does not take holidays and is never sick! You’ve just found not one but a team at Kendlebell Luton!

The proof of any pudding is in the eating so why not register for a free no obligation trial of our service during a normal working week, this will give you an idea of how we can work together.

Interested? Then email Jet on jet.shah@kendlebell.co.uk or call for a chat on 0800 077 6131.

This has now started to pay back as the work is building and she is able to manage the various projects. She knew that having those virtual services to do the tasks that she can’t manage would help her generate more business.

The personal contact we have with her ensures that we deliver a very tailored service for her business as if we were directly employed by her as members of her own staff team.

For more information or a free trial please call 0800 0776131

The telephone answering and messaging system in our office immediately identifies who the call is for and allows your PA to give out helpful information or answer general enquiries on your behalf as if they were actually members of your staff. Messages are passed to you instantly via email or text or you can phone in and speak to your Pa anytime. At the end of each working day we also send you an email summary of all the messages we have sent you.

All this costs a fraction of the price of employing staff, involves no administration and gives an excellent first impression to the caller.

For more information about our telephone answering service please call Kendlebell Luton on 0800-0776131 or email me on

jet.shah@kendlebell.co.uk

After writing my last blog about how careful businesses need to be when telemarketing and their reputation we get bombarded by one. They are overseas and they obviously do not care less about the company they are working for..

Because we are a virtual telephone answering and messaging company we try to filter these calls for our clients as they do not wish to be distrupted by them.

I have even tried to contact the mobile phone Company to try to tell them that they are pestering my clients every hour on the hour even when they have been asked to remove the business from their list.

Just imagine the thousands of people they have alienated by doing this. No wonder they have to resort to these tactics to generate business but I feel they must be doing this to make sure that nobody takes up their offers.

My office (Kendlebell Luton) must have taken hundreds of the same calls in the last 24 hours and guess what even when they have been told not to bother they still persist. Just imagine if you as a business was bombarded how much distruption they could have caused. At least my clients will be blisfuly unaware that we have taken the calls and kept the distruption away from them.

I wonder how many virtual telephone answering and messaging companies have been experiencing the same calls in the last week by the same company.

We all know the saying the if you give a bad experience you will tell everyone.

For more information please call 0800 0776131 or email me on jet.shah@kendlebell.co.uk

In our experience, traditional telemarketing is not achieving the results that businesses were hoping for. New technology and the Internet have changed the way business is being done.

Our experience here at Kendlebell Luton is that those old-fashioned telemarketing calls don’t work. Because we are a virtual telephone answering and messaging service, at least 50% of the calls we take everyday are telemarketing calls of one sort or another. Not only do these calls take up a lot of time they are disruptive to your train of thought and your productivity. Just imagine if you were to take those calls yourself and how much of your time they would waste.

I am not saying that telemarketing does not work but it must be done very carefully so it does not undermine your business image or leave those called with a negative message or image of your business.

As a telephone answering and messaging company we answer calls from overseas telemarketing companies for our clients, many of these callers can be very aggressive which in turn puts off potential customers from ever buying or using the service of that particular business. The current economic climate has led to a sharp increase in these types of calls and from businesses, that did not traditionally use these methods.

However, we have found that relationship building via a call seems to work but the result is not instand but the long-term gain is better. Because you have been building a relationship, they are more than likely to turn to you when they require your service.

Having done this for my business Kendlebell Luton on behalf of some of our clients we have found that the long-term benefits are greater and the money spent doing this has been very cost effective in the long run.

A tip - if you are looking to telemarket your business send a letter or email first and break the ice, then look to build on this.

For more information on our telephone answering and messaging service or our telemarketing service please call Kendlebell Luton on 0800 077 6131 or email me on jet.shah@kendlebell.co.uk