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We originally requested to the services of Telephone-Answering for two weeks 7 years ago when we went on holiday.
Six years later we are still using them…… every day of the week!!
They are a great asset to our business, very efficient and friendly to our customers.
They take the pressure of if I am unable to be in the office, or if I am already on the phone. They take the message from our customers and within minutes the message is send over my email for us to respond immediately, even if we are out of the country.
We can’t recommend Telephone answering.biz highly enough.
GPI – Select Group
Rita and her Team deliver a fantastic high quality service with continued efficiency along with friendly staff and I have no hesitation recommending the service to other likeminded businesses.
I’m back working today, sorry I should have notified you this morning.
Anyway I wanted to let you know I had a meeting with a client today and he
commented on how helpful and professional the lady that answers our phone
is, he was very impressed, thank you.
Kit Happens Ltd
I am really happy and would like to continue, you are 100 times more professional and efficient than my previous company, wish I had switched sooner
Amelia and I would like to thank you for your X’mas card and warm wishes.
May we take this opportunity to wish you all a very Happy Christmas and a Healthy and Prosperous New Year 2013.
We are very pleased with our co-operation and would like to comment on your dedication and efficiency. Keep up the good work!
With Best Wishes,
The Ryder Clinic Team.
The Ryder Clinic
Thought you would like to know, you took a message from my accountant – Jacky -last Thursday.
She actually made a point of telling me how great the lady who took the message was, that she was really impressed and that she would definitely recommend you to any of her other clients if they had a requirement.
So this is a big pat on the back – I hope you get some business through it!
Deewall Commercial Interiors Limited
The managers from my Regional office and my customers have told me that my centre has the most professional image when they ring – so thank you for doing such a good job!
Harpenden Kumon Centre
“Telephone Answering offer a very professional service through all stages of the process, from taking the calls to relaying any messages via our chosen method email which is directed to the correct person to deal with the call. An excellent service which my company could not do without.”
Select Security Systems
Thought would forward this to you as shows your service works well and help gain me a customer
NSC Freight Services
I am very impressed with your services, you have come up trumps to everybody else! Not just price wise but even on returning my call and the Lady answering is very friendly too!…..
I would just like to write to thank you and your team for the wonderful service you provide. I have previously been with 3 call centres and your company provides a far better service than any of these. The changeover to your company for taking my telephone orders and callers credit card details has been seamless and extremely easy.I have found the staff to be courteous at all times with my customers. I like the fact I receive emails as soon as a customer calls with a query, and at the end of the day I have a full report which is rare with call centre’s, making your service very transparent.
Where I have customers with order queries your staff have called them at their initiative and helped solve the query which saves me a great deal of time and money.
I would thoroughly recommend your company to anyone who wants a bespoke answering service without hesitation. Please pass my phone number to any new customers who would like to get a reference.
“Telephone Answering was able to help me with my business by providing a service for obtaining customer feedback over the phone. They were efficient, knowledgeable and very professional in their approach. This work saved a lot of time for me and we got better results because customers were more willing to provide feedback to a third party.”
Kip McGrath, Luton South
I have been using Telephone Answering for about a few years now and have found their service to be excellent. My business is called Crendon Skin Clinic, an Aesthetics clinic offering beauty laser treatments using state of the art equipment. From my therapy rooms based in Long Crendon, Buckinghamshire, I offer a wide portfolio of aesthetic treatments, including: injectable face treatments, laser treatments, skin resurfacing, red vein treatment, hair removal and much more.All of my treatments require a very high level of competence and my clients expect this to be evident in every aspect of the service, whether this relates to taking their telephone booking, my personal greeting of customers at their first appointment or performing the treatment. First impressions in particular are vital to my business as customers expect to speak to someone who will take their appointment for them rather than having to leave a message on a voice mail.
This is where Telephone Answeringwork with me as part of my business. They handle all of my incoming calls and by me providing them with access to my diary they can maintain this for me, so I don’t have to worry about taking the calls or booking client’s appointments. In addition, Telephone Answering send appointment reminder text messages to my customers twenty-four hours before their visit, send me emails with all the details of the enquiries they have dealt with on my behalf and provide a daily report of calls and bookings.
On average Telephone Answeringtake over 100 calls a week for me, so I am never interrupted when I am with a customer. They are a small team, very friendly, extremely professional and always conscious of my customers’ needs. In fact I have got to know the staff very well, built good relationships with them and found that their style suits my business.
I would thoroughly recommend Telephone Answeringto any business looking for a flexible solution to outsource their reception. Using Telephone Answering means I am able to focus on my customers, offer the best service possible and save so much time that I can fit in an extra five appointments a week!
Dr Kim Lloyd
Crendon Skin Clinic
I just wanted to thank you and your team for making the takeover of my new business so pain free. I’ve had such positive feedback from customers saying that the new team are extremely polite and helpful when they call in to place orders.
I think that your service is really helping us, we were just saying that we had no idea about the calls we have been missing it’s unbelievable, but at least we have you guys on board now -:)
Richard and Sarah
I Love Blinds
Telephone Answering always respond to my calls and very helpful with various telecoms requests. When I set up my office they arranged my 0844 number and handle incoming calls when I am unavailable with professional tones. I have total trust in their team and would have no hesitation in recommending them to any business.
Hugh Lawson Performance Coaching
I am and have been delighted with the professional treatments my clients receive from all of the girls. The diary runs well, and if patients would stop rearranging their appointments life would be a breeze Thank you for your consistent support in this especially difficult time following the fire. I find in life, we are all as a whole so quick to point out criticism and hold back on praise.
Aesthetics & Cosmetic Surgery Clinic
Thanks for your email update, I have to say I have been really pleased with the service to date – really pleased I signed up and I look forward to using your service more as I grow my business.
Gleave Media Ltd – Digital Marketing