Diary Service

Appointment Booking or Diary Management Service

If you need an appointment booking or diary management service from your reception team, Telephone-Answering are the perfect choice. Our PAs have years of experience in booking appointments across many industries & using a wide variety of diaries. This means we can take care of your bookings, while you take care of your clients! We are happy to use your existing online diary system, or we can recommend our favourite solutions such as TimelyJelly (or from free secure online-diaries to tailor-made booking software).

Our pricing is based on your monthly usage – And you can even try our service for free – just click here!

As your friendly team we’ll do all we can to assist your callers with information regarding your services, pricing, directions and whatever else they may need, just as your own receptionist would.

Choose from our fixed rate call plans (below)
Even our lightest call plan contains inclusive calls to get you started – you simply choose the plan that most suits your requirements:

Diary Service Monthly Call Plan

Office Hours Package
Monday to Friday 8.30am to 6pm
(excluding bank Holidays)
diary entries
& messages per month
Charge per month Additional message costs
20 Message Package 20 £57.50 £1.80
50 Message Package 50 £100.00 £1.60
100 Message Package 100 £165.00 £1.25
150 Message Package 150 £220.00 £1.20
200 Message Package 200 £260.00 £1.15
300 Message Package 300 £365.00 £1.05


What’s Included?

  • Free set up of bespoke profile
  • Calls answered using a greeting of your choosing
  • Online diary management (booking / cancelling / moving)
  • Inbound & outbound calls to manage bookings
  • Email notification of all calls handled
  • Screening of unsolicited calls – we handle these for free!
  • Responding to website & email enquiries
  • Full customer support (providing information regarding directions, pricing, what’s involved) as required.
  • Obtaining details from new clients (Typically their name, number, email, date of birth) *
  • Transferring of calls, where required (i.e.in the case of an emergency call)
    Call us now for a free trial on 01580 540540 or, if you don’t need the appointment booking service, please click here to view alternative plans and options.

Any Hidden Extras?

No. All of the above is included in the prices listed above. This is the beauty of a fixed rate per call – So there’s no extra costs and at the end of the month, you’ll see that the number of charged calls ties up precisely with the number of messages you’ve received!

* If taking large amounts of data from callers, (i.e. credit-card payments at time of booking, promo codes, marketing/referral information, or additional back-end support on each call (i.e. sending out email confirmation to patients (non-automated) a per-minute or bespoke call plan may be required. Please call so we can discuss your needs and create a tailor-make a solution so the cost/duration is viable for both parties.