Making your Company more approachable

calender - Oct 12th 2009

 It is a recorded fact that if you can answer the telephone well then your customers will stay with you. They would rather talk to a receptionist than talk to an answer phone as that makes you seem unapproachable. 50% will recommend your business to others knowing that the call will be answered. The biggest advantage is that you will be able to do more for your clients and get more business.

Keeping an existing customer is a lot cheaper that finding new customers so having Kendlebell Luton answer those calls that you can’t answer will make you look more efficient and still be able to look after your business and customers better.

How often have you called a business and had to leave a message? Did it fill you with confidence that they would call you back? And did you leave a message? Probably not and you did what most callers do – carried on phoning around till someone answered the call and made you feel more confident about their services or product and the chances are your gave your business to them, so why would buyers for service or product behave any differently?

At Kendlebell Luton we make sure that your calls are answered professionally and make sure the opportunity is not lost for your business.

No capital expenditure is required

calender - Oct 5th 2009

Downsizing or a new start up business – change the way you work by reducing your overheads and increasing your efficiency and work rate by employing Kendlebell Luton’s personalised call answering services. You divert your existing telephone line to us when you want or we can provide you with a dedicated business line, we can then take the calls in your company name or put the call through to your own personally recorded voicemail

Without full time office staff at the end of the phone answering all incoming calls is difficult or impossible. The constant ring of the phone is distracting BUT missing calls can be costly and will lead to missed opportunities or disgruntled customers. Kendlebell Luton’s personalised service is aimed at providing your callers with a friendly informative front to your business. We strive to understand as much about your business to ensure we can assist your callers as much as possible and provide you with a professional point of contact improving your image.

  • Personalised customer service
  • Happy customers
  • More leads and prospects
  • Service during working hours at a fraction of the cost of employing a full time member of staff
  • Credibility and professionalism

What our customers say “Kendlebell Luton’s service gives me peace of mind. My customers and potential customers have a friendly point of contact without me being tied to the phone. It means that I can be more productive”

For a no obligation free trial of our service please call Rita or Jet on 0800 077 6131 or visit our website www.kbluton.co.uk

Myths about outsourcing your telephone answering to Kendlebell Luton:

calender - Oct 1st 2009

No you don’t have to change your telephone number!

No we don’t control when you divert/ use our service –only you do!

So what happens when you are on the phone and your phone is engaged, do your callers have to keep trying you on redial until they can get through?With our service you can set the diversion so that if your lines are busy or unanswered in 15 seconds then the calls come to us what a great safety net and no missed calls and no capital expenditure is required.

 By changing the way you work you can reduce your overheads and increase your efficiency and work rate by employing Kendlebell Luton’s personalised call answering services. You divert your existing telephone line to us when you want or we can provide you with a dedicated business line, we can then take the calls in your company name or put the call through to your own personally recorded voicemail

Without full time office staff at the end of the phone answering all incoming calls is difficult or impossible. The constant ring of the phone is distracting BUT missing calls can be costly and will lead to missed opportunities or disgruntled customers. Kendlebell Luton’s personalised service is aimed at providing your callers with a friendly informative front to your business. We strive to understand as much about your business to ensure we can assist your callers as much as possible and provide you with a professional point of contact improving your image.

·         Personalised customer service

·        Happy customers

·        More leads and prospects

·        Service during working hours at a fraction of the cost of employing a full time member of staff

·        Credibility and professionalism

What our customers say “Kendlebell Luton’s service gives me peace of mind. My customers and potential customers have a friendly point of contact without me being tied to the phone. It means that I can be more productive”

For a no obligation free trial of our service please call Rita or Jet on 0800 077 6131 or visit our website www.kbluton.co.uk

Too Many Calls and i Cant Work.

calender - Sep 29th 2009

Without full time office staff at the end of the phone answering all incoming calls is difficult or impossible. The constant ring of the phone is distracting BUT missing calls can be costly and will lead to missed opportunities or disgruntled customers. Kendlebell Luton’s personalised service is aimed at providing your callers with a friendly informative front to your business. We strive to understand as much about your business to ensure we can assist your callers as much as possible and provide you with a professional point of contact improving your image:

 

  • Personalised customer service
  • Happy customers
  • More leads and prospects
  • Service during working hours at a fraction of the cost of employing a full time member of staff
  • Credibility and professionalism

 

What our customers say “Kendlebell Luton’s service gives me peace of mind. My customers and potential customers have a friendly point of contact without me being tied to the phone. It means that I can be more productive”

 

For a no obligation free trial of our service please call Rita or Jet on 0800 077 6131 or visit our website www.kbluton.co.uk

What if my staff go off sick?

calender - Sep 28th 2009

Companies should prepare for their workforce to be absent if as predicted a second wave of swine flu hits the UK. Although the Government is predicting a pandemic-related staff absence rate of 12% even if your staff remain healthy their children or partners may succumb and the risk of them spreading the infection becomes higher. School closures will also have a significant impact.
With the additional impact of the credit crunch no business wants staff away from work, so our top tips are:

 

Implement a business continuity plan in place to ensure your business continues to operate effectively.
 

Have Kendlebell Luton take your phone calls while you are short staffed so you can redeploy your staff to cover other tasks.
 

Have a specific Swine Flu policy to cover all staff
 

Communicate tips for good hygiene and put notices up reminding people to wash their hands.
For more information please call 0800 0776131.
 
 

 

 

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