Imagine you’re on holiday, sipping a cold drink and listening to the water lapping on the beach
Relaxing, right? Not for my friend Tom
Tom is not usually stressed-out. For many people, Toms daily work would be hair-pulling stressful — he’s an estate agent who routinely deals with a multitude of nagging problems related to tenants, banks, property management, and rapidly changing valuations. But Tom routinely handles it all with steadiness and perspective.
So why was he stressed on holiday? The same reason most of us get stressed: frustrated expectations. Tom was expecting an important call on his mobile phone and he didn’t have signal where he was. He was experiencing the gap between what he expected to happen and what was actually happening.
That’s the underlying cause of stress and it’s afflicting us more these days than ever because our expectations keep rising, thanks in part to exponential improvements in our technology.
“How quickly the world owes him something he knew existed only 10 seconds ago.”He said. I fall into this trap, and most people around me do too. We expect more not only from our technology, but from each other and from ourselves.
So what can you do about the stress and frustration that comes from unmet expectations? You have two choices: Either change the reality around you (Not so easy to do) or change the way you run your business by making some changes.
Of course if he had used us (telephone-answering.biz) to answer his calls and either advise his customers he is away and we can get his assistant to deal with the problem. Tom would have had a relaxed holiday without stress and knowing his business is fine and all his customers are taken care offand of course return fully recharged to and ready to take on the challenges ahead.