Category Archives: Telephone Answering

So much more than telephone answering service.

Poor customer service losing you business

Customer service teamGiven that most modern customer service is conducted over the phone, internet and digitally any company looking to make clients happy and keep them coming back for more, needs to have their “phone answering ” perfect! Here’s a few of scary consequences that unfold when your telephon...Read More »

Who uses outsourced telephone answering services.

WorkingWho uses a telephone answering service? Why would businesses need to use this service? Surely a voicemail will do the job just as well. So, will voicemail really do the same job as a live receptionist? One well known fact is that 80% of callers will not leave a message because they don’t expect a call back,...Read More »

Can a telephone answering service help save costs and increase profits

I was just having a conversation with a wholesaler of novelty goods and he was talking about selling up because his overheads were too high, he was just covering the costs but no profit. I asked him why after over 40 years in business this was now not so profitable. He mentioned that most of his type of business was on line a...Read More »

Why good telephone manners so important

Communicating with others is essential in just about everything we do, so improving on these basic communication skills is a worthy starting point. Can you remember an event when you felt someone dealt with you well over the phone – try to recall exactly what it was that you liked and why...Read More »

4 Reasons to Hire a Virtual Assistant

Before you spend any money on your business it stands to reason you are going to want to make sure it is worthwhile. The chances are your budget isn’t unlimited so you’re going to want to consider every penny you spend, to make sure it is a sound investment. Hiring a virtual assistant can be a fantastic investment for your business because it can help in so many ways. So, if you’re considering hiring a virtual assistant, here are reasons why businesses have hired us in the past. Read More »

Tempted to start a business while still working?

Here is an article from the Guardian small business network by Paul Tanner. They started an on line business while still working and have made a great success. Of course both husband and wife team helps because if one is busy the other can take over. What if you started out on your own. We know it can be very diffic...Read More »

Telephone answering services. Quantity or quality ?

Firstly, I must say we have the finest health service in the world and I owe my life to them several times over. Honestly the NHS has the best staff and services and I cannot fault them. When you need treatment, they will make sure you get the service you need even if you have to wait it’s still worth it. I was listening to a debate on the Radio about the NHS and the emergency services call handling. I didn’t realise that the call handler was also under pressure to take the call and get t...Read More »

Drive More Calls to Your Business: Google Best Practices

This an article by Google about telephone calls to your business with Google Add Words. Just thought I should share this with you all. Some people want to talk to a real person when they’re looking for information. In fact, 70% of mobile searchers have called a business directly from the search results.¹ That’s why online advertising is about more than just your website, especially with on-the-go consumers. For many advertisers, phone calls are the most important channel to use when conn...Read More »

Summer holidays coming up and could you be short of staff? What a releif they rae taking care of my phone calls Ever thought of using Telephone-Answering for your short-term cover. As we move into the holiday season, many businesses will be s...Read More »

Who needs an office?

In today’s world of technology many companies are working remotely and with great success for two reasons. One of which is the cost saving the company benefits and the second is the flexibility of your organisation. Some still have a small head or central office but most of the staff work remotely and meet at this or another central location for meetings etc. How is the company saving money? By not having to provide dedicated desks, computers etc that are required when staff come into the offi...Read More »
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