March 29, 2012

Q). How will my business benefit by using a telephone answering service?

A). If your business does not have a receptionist then the task of answering the phone may fall to you or other key personnel. This can cause interruptions when trying to complete important tasks or in a meeting. An Impressio receptionist is an alternative to employing your own receptionist and taking on the added cost of taking on an employee.

Q) I already have a receptionist. Why should I use Impressio

A) Even if you already have a receptionist who answers your calls. What happens when they are already on a call or away from their desk or the office or just off sick or on holiday? .You can use our overflow answering service so you never miss a call.
We answer overflow calls for a lot of businesses and it’s like having a lot of extra lines and staff without the costs.

Q.) Will you answer all my calls or can I choose when you answer the calls?

A.) You’re in control of when we answer your calls. You can divert all your calls or when you or your staffs are busy or we can answer your calls when your line is busy or the call is not answered with a few rings in your office the call will come to us so you never miss a call.

Q.) How do I divert my number to you?

A.) Most telephone line and number providers will be able to give you a divert facility so you can divert the number or line to us. Most business lines already have this facility but can be set up by requesting the facility from you telecoms provider. Even SKYPE can be diverted as well as most 08 numbers.

A.) You can choose exactly when you want to divert your phone to us. We can advise you on how to do this.

Q.) Can I divert more than one phone number to you?

A.) You can divert as many lines as you want to us, However if you require more than one greeting then you’ll need us to arrange an additional facility.

Q.) Do I need to change my telephone number to start the service?

A.) No. We would not ask you to change your number. The number you have is very important to your business because of marketing and also it’s on your business cards, website ETC.

Q.) How will an Impressio receptionist know the call is for my business.

A.) We have a dedicated system and when a call comes in your details will show on our telephone system so we know the call is for your business.

Q.) Will your receptionists know my staff and my business.

A.) Yes your Impressio receptionists will know your staff and about your business. After all why would we take your calls if we didn’t know about your business? We make sure the same dedicated Impressio receptionists always take your calls.

Q.) Will I know who takes my calls?

A.) Yes of course you will know who has taken your call and you will also have their names and be able to contact them directly. All messages also have the name of your receptionist.

Q.) How do you send the messages to me?

A.) We send the message by Email or SMS Text or we can transfer the call to you just like a receptionist.

Q.) Is there a minimum agreement term.

A.) The minimum agreement is for just three months and then if you wish to take the calls yourself then we require just one months notice.

Q.) What are the costs?

A.) Our service costs just £25.00+ Vat per month and £1.25+Vat per call.

Q.) Do you charge for the calls that come from telemarketing companies selling their services?

A.) We don’t normally charge for these calls unless it’s pertinent to your business.

Q.) Can I take a trial of your service before we sign up?

A.) Of course you can take a no obligation trial our service. We normally insist on this because it also gives us a chance to learn about you and your business so we can provide a fantastic service to you.