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Telephone Answering was established in 2007 by Jet and Rita Shah, whose ethos has always been to build strong relationships with their clients and to help them improve their customer service.

Prioritising the customer experience

Customer access to your business isn’t just a useful feature, it’s a necessity. With mobile phones, wireless internet connections and social media, consumers expect businesses to be available for feedback, enquiries and support in real time. With higher expectations and increasing demands from customers, organisations have no choice but to adapt or risk being left behind.

First impressions count

We understand the importance of client relationships and how first impressions are the key to business success. Everything we do is focused on service excellence. That constant vigilance means better client relationships, and ultimately higher revenues for your business.
We love a challenge, so if you’re looking for something specific, give us a call and we will do our best to accommodate your needs.