Not being able to answer your client’s phone when they reach out to you is a sure-fire way of damaging your bottom line, and worse still, your reputation. Furthermore, if you are a new business and are struggling to find the resources to hire sales reps, it’s not advisable to delegate telephone answering to your core staff. This is counter intuitive and affects your product or service’s performance.
The solution is to outsource your telephone calls to an established telephone answering service. This is so cost effective that many successful businesses around the world are offloading this task to professional answering services like telephone-answering.biz. The benefits are numerous and will more than recover their costs in the long run, when you have more satisfied clients and sales.
1. Never Miss Another Phone Call
You have a business to run and every client that comes to you should be able to reach out over phone. A professional telephone answering team will ensure you won’t have to miss another phone call and always end up securing new sales.
2. Boosts Productivity
Imagine asking your team members to answer the phone . It’s not effective because a) they’re not trained in customer care and b) every minute they spend answering the phone is time lost in improving quality and turnaround. And this is going to cost. A telephone answering service allows your team members to focus on what makes your product better.
3. Saves You Money
Hiring a full time receptionist is expensive. For starters, you have to manage their full-time salaries, pay them over-time, and even more expensive, give them employee benefits that they are entitled to. Therefore outsourcing telephone answering services is so feasible: a flexible and scalable business model that doesn’t break the bank. A win-win.
4. Don’t Need to Train New Staff
Hiring new staff means you will have to train them, teach them the ropes , and ensure they follow company policy. This takes hard work that you may not have the time for. Telephone answering services already have experienced staff who have perfected the art of customer service. In other words, you get the best possible service right out of the box.
5. Higher Return on Investment
A professional receptionist knows how to give great service to customers. They strategically make use of voice to convince your leads to buy from you. Not to mention you won’t be missing any important phone calls during busy hours of the day, thereby maximising return on revenue.
6. Greater Consistency and Reliability
A professional answering service helps you build a steady rapport of consistency with customers over the phone. They will promptly answer any questions or issues customers have with your products or services, and buy you just enough time to be able to close the sale.
Take your 14 day free trial at telephone-answering.biz and see your business grow. Click here for more information.