Client since: October 2007
Company KW is a sole trader Will Writer, who works from an office where he has meetings but he also visits clients in their homes, so while he is with clients or busy writing wills he does not want to be disturbed by telephone calls. He does not feel it is good practice to have prospects ringing and receiving a recorded message. He prefers the phones to be answered by Telephone-Answering.biz.
This is probably the most basic service we offer but as usual we know we are an extension of their business so great care must be taken when we answer the telephone. This is still a very sensitive subject with most of us. We answer calls as they come in and take details, reassure the caller and send the owner a text message so he can get back to people within minutes ensuring valuable enquiries are not lost. While he is on holiday we answer his calls, and advise callers of a delay in response, so they are always kept informed.
Where are they now?
The business has grown from strength to strength and we are an essential partner for the owner.