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Customer Service

Why Use a Telephone Answering Service

Imagine if  the receptionist has either gone home or  left the phone unattended or away on holiday. A client calls in asking for information about a product or service your business had advertised somewhere. Upon dialling your number, they get redirected to a voicemail instead of a friendly voice that can provide them with useful pointers.

My customers only want to talk to me because you just won’t know anything about my business.

Now just imagine if you went to book a flight with an airline or theatre and you only wanted to speak with owner. Do you think the owner would grow let alone maintain the aircraft or theatre, clean the interior, feed you and then fly you to the destination or entertain you? Of course not. The owner would have a team there to do all this and would never take a booking call.

How Virtual Receptionists Can Benefit Your Law Practice

Law firms have a diverse number of clients. Most of the clients are grief stricken and are looking for decisive solutions to their problems. They ring your hotline expecting you to steer them away from whatever ails them. So, imagine the horror when your potential customer rings you up only for a monotonic robotic voice to greet them with a generic message about calling you later. You know those voicemail messages that start with your call is important to us etc

5 Things You Need to Share with Your Virtual Receptionist

Professionally trained and experienced virtual receptionists help you save time and money. But if you withhold important information from them or fail to inform offsite answering services with updated information, your business will be unable to maximise ROI. Here are 5 things you need to share with your virtual receptionist to get the best out of the service.

Why your Estate Agency Should Use Virtual Receptionists

Your success hinges on acquiring lots of knowledge about the local area and meticulously organising your valuations, viewings and marketing. Being out in the field means you can’t devote your time to answering phone calls. Imagine a potential client looks up your ad and decides to follow through with your thoughtfully designed call to action and dials in your number. Instead of you – or your representatives – picking up the phone, a monotonous boring robotic voice tells them you aren’t available.