If you are going through this blog post, chances are that you already know what live chat is and have heard someone talking about how it can help in improving…
Due to ever-increasing competition, customers have a huge choice when it comes to deciding the service they should go to. The competition in the market is fierce and customers are…
Working in the telephone answering industry, we get a wide variety of clients from all kinds of backgrounds.
Budgeting is an important activity at almost all accountancy and audit firms. An accountancy firm would want to optimise its budget in such a way that all costs are justified
Many businesses around the globe are thinking of expanding to new and exciting opportunities, but there is a certain fear within regarding outsourcing.
Customers and companies interact with each other in interesting ways, thanks to the software that makes it possible. The days when you could only contact a company through a single…
All accountants will agree that customer service is the backbone of their business, and it plays a crucial role in generating sales.
Clients want instant answers and no longer have the patience to wait out a few days or even hours before someone knowledgeable gets back to them.
Providing a high end customer service over phone is essential. It’s a dedicated service that requires talent, skill, and a whole lot of experience.
Playing a supportive role in any firm requires more than just answering phone calls. The support team should be able to provide an entire suite of services that include answering phone calls, handling live chat, managing diaries, and troubleshooting problems.