Not being able to answer your client’s phone when they reach out to you is a sure-fire way of damaging your bottom line, and worse still, your reputation. Furthermore, if…
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There are several reasons for entrepreneurs to hire telephone answering services. These include improving customer service, cutting back on training costs, and capturing more leads. More importantly, the right answering…
When it comes to securing new sales and repeat business, communication plays an important role. This is true whether you are a new start-up or thriving enterprise – without communication,…
When it comes to prospects, first impressions are – almost always – last impressions. From voice tones to the right choice of words, every tiny detail will be scrutinised and…
The hallmark of any successful sales team is that they constantly practice, improve, and refine their strategy. They are not afraid of experimenting with new techniques in favour of existing…
Every website and online store strive to increase its traffic and conversion rates. But when you’re just starting out with a basic strategy, it can be a little challenging to…
Live chat technology has been around since the early 2000s, but only a few companies used it as a tool to improve their customer service. Now all web sites can…
Savvy marketers use live chat as a growth hacking tool by improving customer service along the way. The reason for success through live chat is simple: better customer service means…
Good customer service is the cornerstone of successful enterprises. You should strive to make user experience a priority if you haven’t done so already. Customer service has changed considerably over…
If your bottom line depends on clients engaging with your sales team, then it is of utmost importance to provide them with the best service possible. This requires opening all…