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FAQs

How will a telephone answering service benefit my business?

If you don’t currently have a receptionist, you may find that you’re missing client calls or being interrupted by them during meetings or when you’re trying to complete important tasks. With a telephone answering service, you can step away from your phone and concentrate on your business, without missing important enquiries or customer calls.

I already have a receptionist so why should I use Telephone Answering?

Many of our existing clients have an in-house receptionist but ask us to answer their overflow calls. It’s all too easy for a receptionist to miss a call when they’re away from their desk, on holiday, sick or simply on another call, and that’s when our team are on hand to catch any calls which slip through the net.

Will you answer all my calls or can I choose when you answer the calls?

You have full control of when we answer your calls – it’s your decision. You can divert all of your calls, divert calls if you’re busy or on another call, or when the call is not answered within a few rings. We offer ultimate flexibility to suit your needs.

How do I divert my number to you?

Most business telephone line and number providers offer a divert facility called a feature line (or they can arrange one for you), including Skype for Business and most 08 numbers.

Can I divert more than one phone number to you?

You can divert as many lines as you want to us. However, if you require more than one greeting, we can arrange this additional facility for you.

Do I need to change my telephone number to start the service?

Absolutely not. We understand that you’ve probably already invested heavily in promoting your business number(s), so we will never ask you to change them.

Will your receptionists know my staff and my business?

Getting to know your staff and business is key to the Telephone Answering experience so we invest in time and training to ensure their knowledge is up-to-date. We also allocate specific receptionists to your account to make sure that your calls are always answered by a knowledgeable team.

Will I know who takes my calls?

Yes, all the messages you receive will state the name of your receptionist.

How do you send the messages to me?

We can send your messages by email and/or SMS, or we can transfer the call to you just like a receptionist. It’s up to you.

Is there a minimum contract agreement term?

The minimum agreement is just three months. If you wish to take the calls yourself at a later date, we simply require one month’s notice.

How will a Telephone Answering receptionist know the call is for my business?

We have a dedicated phone system that displays your details so we can answer the call appropriately.

How will an Telephone-Answering receptionist know the call is for my business?

We have a dedicated system and when a call comes in your details will show on our telephone system so we know the call is for your business.

How easy is it to get started with Telephone Answering?

Very easy! Firstly, we’ll send you an information form to fill in, capturing key details about your business and staff, as well as the telephone numbers you have for your business and departments (including mobile contact numbers in the event of an emergency).

We then set up our systems to take your calls and begin training our staff on how to manage the answering service for your business. Your dedicated receptionists will call you if they need more information, ensuring they can answer your calls as if they were in your office.

Once your service is live, we’ll give you a phone number to divert your phone to us and walk you through how to set it up on your phones. After a few test calls, that’s it — you and your customers can enjoy the first-class Telephone Answering service!

Do you charge for the calls that come from telemarketing companies selling their services?

We don’t normally charge for these calls unless it’s relevant to your business.