Initiate, Communicate and Engage
Every website visitor is a prospective customer that’s just waiting to be converted.
But in a digital landscape, where every business is competing for traffic, a well-designed landing page just isn’t enough to set you apart from the competition.
At Telephone Answering, our live chat team bring years of customer service experience to each online interaction. Whether your customers are looking for product recommendations, technical support, or help with previous purchases, our live chat team are ready to offer immediate assistance at every turn.
Sales & Support
Our live chat team will help you monitor and manage your customer support, marketing, and sales processes like never before.
With our chat team leading your online customer support; we can help you create an authentic, accessible digital business that delivers truly personalised customer experiences.
- We can handle even the most high-volume websites with ease. Our team can assist multiple customers simultaneously without sacrificing productivity.
- With our live chat team supporting you, you won’t need to divert your critical staff members towards routine customer concerns.
- Comprehensive customer support.
- Your customers can get real-time access to personal support with just a click of a button.
- Improve lead generation and conversions with an on-demand live chat representative that can proactively assist prospective customers through each step of their purchase.
- Our live chat team can address customer concerns at the POS and ensure fewer refunds and lost sales.
- Accurate, real-time service that improves the customer’s experience.
- Decreased response times and no long wait queues.
- Every customer query is addressed.
Easy to set up. We send you a small piece of code that you add to your web site and that’s it you are ready to go. Our chat team will be trained and ready to support your customers within hours.
We provide you with detailed weekly reports of the chats.
Get in-depth insights about customer purchase preferences, commonly cited concerns and advertising effectiveness. These insights can feed into your future marketing and customer support activities
Although our live chat agents are extensively trained in all areas of customer support. We want to make sure that we can handle any business-specific messaging as well. Before implementation, we’ll ask you to provide us with basic information, answers to commonly asked questions, and any other specific conversational points that you’d like us to focus on, so we can serve your visitors appropriately.