What do we do?
First and foremost, we answer your telephone calls for you. You will have a dedicated virtual receptionist who you can trust to answer your calls as an extension of your in-house team. We offer a reliable, responsive and scalable service, ensuring that all of your business calls are not only answered, but handled in a professional and efficient manner.
How do we do it?
- You keep your existing business phone numbers and your calls are forwarded to us via a forwarding/diverting facility.
- All incoming calls are answered in your company name.
- Once the information has been gathered, you will be sent a message alert via email and/or text, or transfer your call depending on your requirements.
- Cold calls are screened out.
- You will receive a daily summary report of all the messages taken.
What’s in it for you?
- Never miss a business opportunity - we are available to answer the phone when you’re not.
- Customer retention - an excellent level of customer service makes for loyal customers.
- Increased productivity - you gain time to focus on day-to-day business operations.
- Flexibility - you simply divert to us when you are busy and we will answer those calls be that overflow calls, early morning, lunchtime or late afternoon cover, staff sickness or holiday cover support.
- Cost savings - you can save on the expense of full-time reception staff yet we can still transfer calls like a switchboard to the relevant people in your company.
Enhance your customer experience
Our virtual receptionists are trained extensively in many aspects of your business, so when it’s time to pick up the phone, they can answer any questions with complete confidence. If they determine that a customer has a specific issue which requires more in-depth support, they will get in touch with one of your in-house staff.
Ongoing daily support
If your in-house staff are overwhelmed by their day-to-day responsibilities, it can be a challenge to guarantee that all customer calls are picked up. Telephone Answering will ensure that you never miss a call again. Our virtual receptionists are available from 8:30am to 6:00pm, Monday to Friday, answering every call in a professional and friendly manner.