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Client since: November 2008 I have been using Telephone Answering.biz for about a few years now and have found their service to be excellent. My business is called Crendon Skin Clinic, an Aesthetics clinic offering beauty laser treatments using state of the art equipment. From my therapy rooms based in Long Crendon, Buckinghamshire, I offer a wide portfolio of aesthetic treatments, including: injectable face treatments, laser treatments, skin resurfacing, red vein treatment, hair removal and much more.All of my treatments require a very high level of competence and my clients expect this to be evident in every aspect of the service, whether this relates to taking their telephone booking, my personal greeting of customers at their first appointment or performing the treatment. First impressions in particular are vital to my business as customers expect to speak to someone who will take their appointment for them rather than having to leave a message on a voice mail. This is where Telephone Answering work with me as part of my business. They handle all of my incoming calls and by me providing them with access to my diary they can maintain this for me, so I don’t have to worry about taking the calls or booking client’s appointments. In addition, Telephone Answering send appointment reminder text messages to my customers twenty-four hours before their visit, send me emails with all the details of the enquiries they have dealt with on my behalf and provide a daily report of calls and bookings. On average Telephone Answering takes over 100 calls a week for me, so I am never interrupted when I am with a customer. They are a small team, very friendly, extremely professional and always conscious of my customers’ needs. In fact I have got to know the staff very well, built good relationships with them and found that their style suits my business. I would thoroughly recommend Telephone Answering to any business looking for a flexible solution to outsource their reception. Using Telephone Answering means I am able to focus on my customers, offer the best service possible and save so much time that I can fit in an extra five appointments a week!

Testimonial from an aesthetic clinic

“Telephone Answering.biz was able to help me with my business by providing a service for obtaining customer feedback over the phone. They were efficient, knowledgeable and very professional in their approach. This work saved a lot of time for me and we got better results because customers were more willing to provide feedback to a third party.”

Testimonial from an education tuition company

I am very impressed with your services, you have come up trumps to everybody else! Not just price wise but even on returning my call and the Lady answering is very friendly too!….. I would just like to write to thank you and your team for the wonderful service you provide. I have previously been with 3 other telephone answering services and your company provides a far better service than any of these. The changeover to your company for taking my telephone orders and callers credit card details has been seamless and extremely easy.I have found the staff to be courteous at all times with my customers. I like the fact I receive emails as soon as a customer calls with a query, and at the end of the day I have a full report which is rare with telephone answering services making your service very transparent. Where I have customers with order queries your staff have called them at their initiative and helped solve the query which saves me a great deal of time and money. I would thoroughly recommend your company to anyone who wants a bespoke answering service without hesitation. Please pass my phone number to any new customers who would like to get a reference.

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Received your seasons greetings and the lovely chocolates with many thanks. We wish you all a Merry Christmas and a prosperous New Year. Special thanks for the extremely professional care you take in looking after my business phone line. You have been integral to the smooth running of our business for over 10 years and I would like to take this opportunity to state that we very much appreciate your exemplary services over the years and thank you for allowing us to carry on with our practice, confident that business communications are in good hands. Your services are an asset to any small or big businesses looking for Virtual Telephone Answering Services and we have no hesitation in recommending you. Merry Christmas & Happy New Year to you all.

Physiotherapy practice

Startup Owner

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