Professionally trained and experienced virtual receptionists help you save time and money. But if you withhold important information from them or fail to inform offsite answering services with updated information, your business will be unable to maximise ROI. Here are 5 things you need to share with your virtual receptionist to get the best out of the service.
Virtual receptionists help entrepreneurs focus on their business rather than worry about missing that all important call . And that is not the only benefit. Telephone answering services provide better high-quality customer services than traditional in-house receptionists.
Your success hinges on acquiring lots of knowledge about the local area and meticulously organising your valuations, viewings and marketing. Being out in the field means you can’t devote your time to answering phone calls. Imagine a potential client looks up your ad and decides to follow through with your thoughtfully designed call to action and dials in your number. Instead of you – or your representatives – picking up the phone, a monotonous boring robotic voice tells them you aren’t available.
This ensures that your daily processes run without any hiccups and all critical elements of your business are scheduled in a timely and professional manner. It can quickly become a problem when you’re dealing with increased call volumes and customer demands.
Many customers have become aware that the person on the other line isn’t really ‘talking’ to them but reading off a script that has been memorised word for word or its in front of them on the screen. They usually follow the script and fill in a form when prompted but cannot use their discretion. That does not come across as professional and can quickly turn away a potential client from your product or service.
Call centres generally provide your clients with basic information about the business and any subsequent inquiries are directed to your own receptionist who will have to handle the bulk of the clients. The nature of their job is to just take a message and forward it.Hence, they are not useful for complex tasks and beyond simple message taking. They simply do not work in the same framework that telephone answering services typically work in.
hey end up getting distracted from the actual growth of the business by answering simple phone calls and engaging in a long distracting unproductive conversation. Others simply do not have the skills to properly engage with a client for several reasons.
The team you hired will only know the information you have supplied. They don’t have the ability to ‘get the gist’ of your business by simply signing up as your service providers. Among the jobs of a telephone answering service is to provide your potential customers with detailed information about your company’s products and services. If you hold back on information, the call answering service will not be able to capture the attention of your customers.
Every business has an Achilles heel, that one part of their overall product/service where they don’t perform as well as they should. Of course we’re talking about customer service; one which actually builds mutually beneficial relationships with clients instead of scaring them off.
The advantage that a telephone answering service has over the rest of your employees is that nothing else distracts or concerns them other than hearing what the customer has to say over the phone. They are not stressed out because their resources aren’t being swamped by too much multi-tasking
