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How Virtual Receptionists Can Benefit Your Law Practice

Law firms have a diverse number of clients. Most of the clients are grief stricken and are looking for decisive solutions to their problems. They ring your hotline expecting you to steer them away from whatever ails them. So, imagine the horror when your potential customer rings you up only for a monotonic robotic voice to greet them with a generic message about calling you later. You know those voicemail messages that start with your call is important to us etc

5 Things You Need to Share with Your Virtual Receptionist

Professionally trained and experienced virtual receptionists help you save time and money. But if you withhold important information from them or fail to inform offsite answering services with updated information, your business will be unable to maximise ROI. Here are 5 things you need to share with your virtual receptionist to get the best out of the service.

Why your Estate Agency Should Use Virtual Receptionists

Your success hinges on acquiring lots of knowledge about the local area and meticulously organising your valuations, viewings and marketing. Being out in the field means you can’t devote your time to answering phone calls. Imagine a potential client looks up your ad and decides to follow through with your thoughtfully designed call to action and dials in your number. Instead of you – or your representatives – picking up the phone, a monotonous boring robotic voice tells them you aren’t available.

The Difference Between Scripts and Conversations

Many customers have become aware that the person on the other line isn’t really ‘talking’ to them but reading off a script that has been memorised word for word or its in front of them on the screen. They usually follow the script and fill in a form when prompted but cannot use their discretion. That does not come across as professional and can quickly turn away a potential client from your product or service.

The Difference Between Call Centres and an Answering Service

Call centres generally provide your clients with basic information about the business and any subsequent inquiries are directed to your own receptionist who will have to handle the bulk of the clients. The nature of their job is to just take a message and forward it.Hence, they are not useful for complex tasks and beyond simple message taking. They simply do not work in the same framework that telephone answering services typically work in.

Getting the Most out of Your Telephone Service

The team you hired will only know the information you have supplied. They don’t have the ability to ‘get the gist’ of your business by simply signing up as your service providers. Among the jobs of a telephone answering service is to provide your potential customers with detailed information about your company’s products and services. If you hold back on information, the call answering service will not be able to capture the attention of your customers.