Terms & Conditions of Use
1.1 In these Conditions the following terms shall have the meaning indicated: “the Agreement” shall mean the contract between Telephone-Answering.biz and the Customer to which these Conditions apply; “the Customer” shall mean the person, company or organisation to whom Telephone-Answering.biz agrees to provide the Services in accordance with these Conditions; “Telephone-Answering.biz ” means Biz Virtual Limited trading as “Telephone-Answering.biz”, Company Number: 626536 whose registered office is at Suite 3, Conquest House, 248 Toddington Road, Luton, LU4 9DZ (and where the context requires shall include its successors assignees);”Retail Prices Index” the Retail Prices Index (all items, excluding mortgages) as published by the Office for National Statistics from time to time or failing such publication such other index as the parties may agree most closely resembles such index; “Services” means the services to be provided by Telephone-Answering.biz to the Customer under the Agreement.
1.2 Headings in these Conditions shall not affect their interpretation.
1.3 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.4 A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re- enactment and includes any subordinate legislation for the time being in force made under it.
1.5 A reference to writing or written includes faxes and e-mail.
1.6 Any obligation in the Agreement on a person not to do something includes, without limitation, an obligation not to agree, allow, permit or acquiesce in that thing being done.
1.7 References to these Conditions are to the conditions of the Agreement.
2. SCOPE OF CONDITIONS
2.1 These Conditions shall apply to and be incorporated into the Agreement; and
2.1.1 These Conditions shall prevail over any inconsistent terms or conditions contained, or referred to, in the Customer’s purchase order, confirmation of order, acceptance of a quotation, or specification or other document supplied by the Customer, or implied by law, trade custom, practice or course of dealing.
2.2 The commencement of the provision of the Services by Telephone-Answering.biz (including provision during any trial period) constitutes an offer by Telephone-Answering.biz to supply the Services in accordance with these Conditions and the Customer agreeing to use the Services constitutes acceptance of these Conditions The Customer’s standard terms and conditions (if any) attached to, enclosed with or referred to in any purchase order or other document shall not govern the Agreement.
3. TELEPHONE-ANSWERING.BIZ ‘S DUTIES
3.1 Telephone-Answering.biz ‘s duties to the Customer shall consist of the provision of the Services to include the receiving of incoming telephone, fax or e-mail messages intended for the Customer and the dispatch to the Customer of such messages by telephone, post, fax, e-mail or SMS.
3.2 In the event that items and/or materials other than agreed parcels/letters addressed to the Customer are delivered to Telephone-Answering.biz ‘s address, Telephone-Answering.biz shall bear no responsibility to the sender, the Customer or any third party and Telephone-Answering.biz reserve the right to dispose of such items and/or materials as it thinks fit.
The Customer undertakes not to use Telephone-Answering.biz ‘s address in publicity materials, publications or products without the prior written consent of Telephone-Answering.biz.
5.1 Subject to clause 5.2 and unless otherwise agreed in writing the Agreement shall be for a fixed period of three months from the date specified as the service commencement date in the first invoice issued by Telephone-Answering.biz and thereafter it may be terminated (on written notice by either party) on one month’s notice prior to the Customer’s next invoice due date.
5.2 In the event that the Services comprise temporary or holiday cover the Agreement shall be for a period of one month only without the requirement for notice from either party.
5.3 Without prejudice to any other rights or remedies which the parties may have, either party may terminate the Agreement without liability to the other in accordance with this clause 5 or immediately on giving notice to the other if:
5.3.1 the other party fails to pay any amount due under the Agreement on the due date for payment and remains in default not less than seven days after being notified in writing to make such payment; or
5.3.2 the other party commits a material breach of any of the terms of the Agreement and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach; or
5.3.3 the other party repeatedly breaches any of the terms of the Agreement or conducts itself in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of the Agreement; or
5.3.4 the other party commences negotiations with its creditors, appoints an administrator or receiver or suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 OR (being a natural person) is deemed either unable to pay its
debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986 or (being a partnership) has any partner to whom any of the foregoing apply.
5.4 On termination of the Agreement for any reason:
5.4.1the Customer shall immediately pay to Telephone-Answering.biz all of Telephone-Answering.biz’s outstanding unpaid invoices and interest and in respect of Services supplied but for which no invoice has been submitted Telephone-Answering.biz may submit an invoice, which shall be payable immediately on receipt;
5.4.2 the Customer shall within a reasonable time, return all of Telephone-Answering.biz ‘s equipment. If the Customer fails to do so, Telephone-Answering.biz may enter the Customer’s premises and take possession of it. Until such equipment has been returned or repossessed, the Customer shall be responsible for its safe keeping; and
5.4.3 the accrued rights and liabilities of the parties as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination, shall not be affected.
6. CHARGES PAYMENT AND INTEREST
6.1 Unless otherwise agreed in writing by Telephone-Answering.biz all sums due to Telephone-Answering.biz under the Agreement shall be payable by the Customer by direct debit or credit card within 7 days of receipt of Telephone-Answering.biz ‘s invoice.
6.2 All invoices submitted by Telephone-Answering.biz shall be treated as agreed unless the Customer notifies Telephone-Answering.biz of any discrepancies within 7 days of the date of the invoice.
6.3 All charges under the Agreement shall be subject to VAT at the prevailing rate.
6.4 Telephone-Answering.biz may at its discretion assign to the Customer a credit limit and shall notify the Customer of such limit in writing. In the event the aggregate value outstanding from the Customer exceeds this limit Telephone-Answering.biz reserve the right to terminate provision of the Services forthwith in accordance with clause 5.
6.5 The parties agree that Telephone-Answering.biz may review and increase the charges for the Services. Telephone-Answering.biz will give the Customer one month’s written notice of any such increase.
6.6 Without prejudice to clause 6.5 Telephone-Answering.biz shall increase the charges for the Services on an annual basis in line with the percentage increase in the Retail Prices Index in the preceding twelve-month period.
6.7 Without prejudice to any other right or remedy that it may have, if the Customer fails to pay Telephone-Answering.biz on the due date, Telephone-Answering.biz may:
6.7.1 charge interest on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of RBS plc., accruing on a daily basis and compounded quarterly until payment is made, whether before or after any judgment and the Customer shall pay the interest immediately on demand. Telephone-Answering.biz may claim interest under the Late Payment of Commercial Debts (Interest) Act 1998;
6.7.2 suspend all Services until payment has been made in full.
The Customer undertakes to provide Telephone-Answering.biz with all information and co-operation that Telephone-Answering.biz reasonably requires to enable Telephone-Answering.biz to perform the Services and to observe its obligation under the Agreement.
8. DIVERSION FACILITY
8.1 Is the Customer’s responsibility to ensure that the divert facility is properly set-up by their network provider to ensure that the respective call traffic is directed to the appropriate Telephone-Answering.biz telephone number.
8.2 It is the Customer’s responsibility to ensure that all medium or means required to receive communications is fully operational.
9. EQUIPMENT AND SOFTWARE
9.1 All software and hardware in whatever form provided by Telephone-Answering.biz for the purpose of providing the Services remains the property of Telephone-Answering.biz. Telephone-Answering.biz grants the Customer a non-exclusive, non-transferable licence to any such software for the purpose of using the Service and for no other purpose. The Customer shall not reproduce the software, shall keep it in confidence and shall not modify it.
9.2 The Customer acknowledges that, where Telephone-Answering.biz does not own the software or hardware supplied, the Customer’s use of rights is conditional on Telephone-Answering.biz obtaining a written licence or sub-licence from the relevant licensor on such terms as will entitle Telephone-Answering.biz to licence such rights to the Customer.
10. DATA AND CALL MONITORING
10.1 Subject to clause 10.2 information about individual clients and their employees is kept strictly confidential in accordance with the Data Protection Act 1998
10.2 The Customer acknowledges and agrees that details of the Customer’s name, address and payment record may be submitted to a credit reference agency, and personal data will be processed by and on behalf of Telephone-Answering.biz in connection with the Services.
10.3 Calls may be monitored or recorded but only for training purposes.
Telephone-Answering.biz shall have the right to assign, sub- contract or otherwise delegate all or any of its rights and obligations under the Agreement.
12.1 This Condition 12 sets out the entire financial liability of Telephone-Answering.biz (including any liability for the acts or omissions of its employees, agents, consultants, and subcontractors) to the Customer in respect of:
12.1.1 any breach of the Agreement including any deliberate personal repudiatory breach OR any deliberate breach of this Agreement by Telephone-Answering.biz, or its employees, agents or subcontractor;
12.1.2 any use made by the Customer of the Services, or the equipment that has been supplied to the Customer under the terms of this Agreement or any part of them; and
12.1.3 any representation, statement or tortuous act or omission (including negligence) arising under or in connection with the Agreement.
12.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Agreement.
12.3 Nothing in these Conditions limits or excludes the liability of Telephone-Answering.biz:
12.3.1 for death or personal injury resulting from negligence; or
12.3.2 for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by Telephone-Answering.biz; or
12.4 Subject to condition 12.2 and condition 12.3:
12.4.1 Telephone-Answering.biz shall not be liable for: loss of profits; or loss of business; or depletion of goodwill and/or similar losses; or loss of anticipated savings; or loss of goods; or loss of contract; or loss of use; or loss of information; or any special, indirect, consequential or economic loss, costs, damages, charges or expenses.
12.4.2 Telephone-Answering.biz’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the agreement shall be limited to an amount equal to the last monthly invoice for the Services used by the Customer.
Telephone-Answering.biz shall treat all messages as confidential. However, should Telephone-Answering.biz be served with an appropriate order or warrant Telephone-Answering.biz shall disclose such information as required by law
14. FORCE MAJEURE
Telephone-Answering.biz shall have no liability to the Customer under the Agreement if it is prevented from, or delayed in performing, its obligations under the Agreement or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving the workforce of Telephone-Answering.biz or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
15.1 The Customer agrees that it will not use the Services for any matter which in the reasonable opinion of Telephone-Answering.biz constitutes any improper, immoral or illegal purpose and confirms that such use constitutes grounds for immediate termination of the Services by Telephone-Answering.biz.
15.2 The Customer undertakes not to send or deliver or cause to be delivered to Telephone-Answering.biz’s premises any noxious, harmful, illegal, immoral, perishable, dangerous or bulky items or material and in the event of such a delivery Telephone-Answering.biz reserves the right to refuse to accept the items or material.
16. CUSTOMER’S OBLIGATIONS
16.1.1 The Customer shall co-operate with Telephone-Answering.biz in all matters relating to the Services;
16.1.2 The Customer shall: provide such access to the Customer’s premises and data, and such office accommodation and other facilities as may reasonably be requested by Telephone-Answering.biz and agreed with the Customer in writing in advance, for the purposes of the Services;
16.1.3 The Customer shall: provide such information as Telephone-Answering.biz may reasonably request and the Customer considers reasonably necessary, in order to carry out the Services in a timely manner and ensure that it is accurate in all material respects;
16.1.4 The Customer shall: inform Telephone-Answering.biz of all health and safety rules and regulations and any other reasonable security requirements that apply at any of the Customer’s premises.
17. ENTIRE AGREEMENT
17.1 The Agreement constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter.
17.2 Each party acknowledges that, in entering into the Agreement, it has not relied on, and shall have no right or remedy in respect of, any statement,
representation, assurance or warranty (whether made negligently or innocently) (other than for breach of contract.
A person who is not a party to the Agreement shall not have any rights under or in connection with it.
19.1 A waiver of any right under the Agreement is
only effective if it is in writing and it applies only to the circumstances for which it is given. No failure or delay by a party in exercising any right or remedy under the Agreement or by law shall constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that (or any other) right or remedy.
19.2 Unless specifically provided otherwise, rights arising under the Agreement are cumulative and do not exclude rights provided by law.
No variation of the Agreement or these Conditions shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.
21.1 Any notice or other communication required to be given under the Agreement shall be in writing and shall be delivered personally, or sent by e-mail, pre- paid first-class post, recorded delivery or by commercial courier to the other party at the address specified by the relevant party by notice in writing to the other party.
21.2 Any notice or other communication shall be deemed to have been duly received if delivered personally, when left at the address for the party or, if sent by email, pre-paid first-class post or recorded delivery, at 9.00am on the second business day after posting, or if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed.
21.3 This Condition 21 shall not apply to the service of any in any proceedings or other documents in any legal action.
This agreement shall be interpreted with English Law and both parties agree to be bound by the jurisdiction of the English Court.
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Name and job title
Company name and address
Contact information including email address
Other information relevant to offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and for the following reasons:
Internal record keeping
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